Refund & Cancellation Policy
Effective: 3 September 2026
Before digital access starts
You may request cancellation within 24 hours of purchase, subject to the eligibility conditions in this policy and applicable law.
After access starts
Because courses are supplied digitally and access can be used immediately, a change-of-mind refund is generally unavailable after any course content has been accessed. This restriction does not remove remedies available under applicable law for a defective, misdescribed or undelivered service.
Eligible refund situations
- Duplicate payment for the same order.
- Payment succeeded but course access was not supplied and support could not restore it within a reasonable time.
- Incorrect amount charged.
- A verified technical defect makes the purchased course materially inaccessible.
How to request
Email connect@nexifyskillservices.in within the applicable period with your registered name, mobile number, order ID, payment reference, reason and supporting screenshot if relevant. Do not send card PINs, OTPs or passwords.
Review and timeline
We normally acknowledge a request within 48 hours. Approved refunds are initiated to the original payment method within 5–7 business days. The bank or payment provider may take an additional 5–10 business days to reflect the amount.
Referral rewards and refunds
If a refunded purchase generated referral, team or wallet credits, the related BV, locked earnings, matching/weekly impact, rank progress and royalty impact are reversed according to the compensation plan and transaction records.
Cancellation by NEXIFY
If we cancel a paid course without offering a reasonable replacement, the unused eligible amount will be refunded. Fraudulent payments, policy abuse or unlawful activity may be rejected or handled according to law.
Support: connect@nexifyskillservices.in · Kashi Nagar, Rameshwari Road, Nagpur, Maharashtra – 440027.